We typically reply within 2 business days
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AspirePal
548 Market St PMB 32045
San Francisco, CA 94104
You can contact support directly from Profile > Help in the app, including deleting your account or requesting a new match.
From the app login screen, tap “Forgot password” and enter the email on your account. If the reset email does not arrive within a few minutes, check spam and then email support@aspirepal.com from the same address so we can trigger a new link.
We match you based on goals, availability, and preferences. If your partner becomes inactive, request a new match from the matching screen or email support. We encourage at least two check-ins per week to keep momentum.
You can delete your account and data from the in-app Profile settings. You may also email privacy@aspirepal.com with the subject “Delete my data” and we will process the request within 30 days.
Need to report a safety issue? Email safety@aspirepal.com with “Urgent” in the subject line so we can triage it quickly.
Typical response times: Monday–Friday, 9am–6pm PT within 1–2 business days.
Looking for data rights? Visit our Privacy Policy for deletion instructions.